Upon receipt of this complaint form, a preliminary review will be conducted to determine if the Department of Financial Institutions (DFI) has jurisdiction over the matter forming the basis for the complaint. If the matter is not in the DFI's jurisdiction, the complainant will be notified. If it is within the DFI's jurisdiction, the agency will notify the Respondent (appraiser, AMC, property tax agent) to allow them to reply to the complaint and submit their appraisal (if applicable) with their work file. Upon receipt, the Department will evaluate the complaint to determine whether sufficient evidence of a violation of Arizona state statutes, rules, or the Uniform Standards of Professional Appraisal Practice (USPAP) exists to pursue disciplinary action. If additional information is necessary a staff member may contact you. Further, if the Respondent wishes to contest the Department's determination or sanctions, they may do so by requesting an informal settlement conference, or elect to have a hearing before an Administrative Law Judge of the Office of Administrative Hearings (OAH). Compensation of any monetary losses experienced by Complainants does not fall within the Department's jurisdiction. Unless filed anonymously, you as the Complainant, will be notified when the case has closed.
Please fill out the complaint form as completely as possible and to the best of your ability. If this complaint is about an appraisal that was completed, please include a copy of the appraisal with your complaint. If you have any questions, please contact the Compliance Officer or the Financial Services Division Manager. Their contact information is shown under the staff section on this website.